سياسة الاستبدال والاسترجاع

Return and Exchange Policy At 63World Store, we strive to ensure the satisfaction of our valued customers and provide a comfortable and safe shopping experience. Below is our approved return and exchange policy: First: Return and Exchange Conditions Products can be returned or exchanged within two days (48 hours) from the date of receipt. The product must be in its original condition, unused, with the original packaging and all accessories. Returns or exchanges of products that have been used, installed, or had their packaging removed are not accepted. The customer bears the cost of shipping and delivery if they wish to exchange or return for reasons unrelated to a defect in the product. ⚠️ Cases not covered by the return: Open products or products installed in the vehicle. Electrical products after unpacking (such as sensors, assistants, screens, batteries, etc.). Products made to order or modified according to the customer's request. Technical warranty Some products such as (assistants – screens – batteries – air pumps) include a limited warranty against manufacturing defects, as detailed in the product description. The warranty does not cover misuse or incorrect installation. Steps to request a return or exchange: Contact us via WhatsApp or email within the specified return period. Explain the reason for the request and attach photos of the product if there is a defect or malfunction. The support team will review the request, and if approved, coordinate with the shipping company to receive the product. Contact us: WhatsApp: Click here to contact Store homepage About us Return and Exchange Policy page Shipping and Delivery Information Important notes: We recommend inspecting products immediately upon receipt and confirming their condition before installation. Submitting a purchase request is an implicit agreement to all terms of the return and exchange policy.